FREE SHIPPING TO AUSTRALIA (AUD $0.00) | 30-DAY RETURN POLICY | $0 RESTOCKING FEE

Where do you deliver?

We deliver to physical addresses and eligible delivery locations across Australia. All orders are dispatched directly from our specialized international fulfillment centers to provide curated collections at competitive direct pricing.

How much does shipping cost?

We offer Free Standard Shipping (AUD $0.00) on all orders within Australia, with no minimum purchase required.

What are the processing and delivery timeframes?

• Daily Order Cut-off Time: 8:00 PM AEST (Australian Eastern Standard Time)
• Processing Time: 1 to 3 business days (Monday–Friday)
• Transit Time: 7 to 10 business days (Monday–Friday)
• Estimated Total Delivery Window: 8 to 13 business days

*Note: Orders placed after 8:00 PM AEST or on weekends and public holidays will begin processing on the next business day.

How do I track my order?

Once your order has shipped (following the 1–3 business day processing window), you will receive a shipping confirmation email containing your tracking link and tracking number to monitor your package online.

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be returned unused, in their original condition, and in their original packaging with all tags attached. We do not charge any restocking fees ($0.00).

Where do I send my return?

All returns must be pre-approved by contacting customer support at info@dawndune.com.

Upon approval, our support team will provide packaging guidelines and the address of our designated return center.

*Important Notice: Please do not send packages to our registered business address in the Netherlands (Uden). As an administrative office, it cannot accept or process product returns.

Who pays for return shipping?

• Standard Returns (Change of Mind): Return shipping costs are the responsibility of the customer.
• Faulty, Damaged, or Incorrect Items: Dawn and Dune covers or reimburses all return shipping costs.

When will I receive my refund?

Once your return is received and inspected at our authorized facility, refunds are processed within 7 business days to the original payment method used at checkout.

Can I change or cancel my order?

Because orders are processed quickly for dispatch, change or cancellation requests must be sent prior to our daily cut-off time at 8:00 PM AEST by emailing info@dawndune.com.

Who operates Dawn and Dune?

Dawn and Dune (www.dawndune.com) is a commercial store brand operated by Company De Waal, registered in the Netherlands with Chamber of Commerce (KVK) number 86533916.

⚠️ IMPORTANT NOTICE REGARDING PRODUCT RETURNS

Our registered address in the Netherlands is strictly an administrative office and NOT a return location.

Unsolicited returns sent to Uden will be refused. Please request return approval in advance by emailing info@dawndune.com to receive the authorized return location details.

Dawn and Dune

Operated commercially by Company De Waal

Support Email: info@dawndune.com

Operating Hours: Monday – Friday: 09:00 AM – 05:00 PM (AEST) | Response Time: 1–2 business days

Chamber of Commerce (KVK): 86533916

© 2026 Dawn and Dune | Operated by Company De Waal | All rights reserved